FAQ

Delivery usually takes approximately 4–5 business days after your order has been processed and dispatched.

Once your order has shipped, you will receive a confirmation email with your tracking number so you can follow its progress.

Please note that occasional carrier delays, public holidays or severe weather may affect the estimated delivery time.

Orders are processed and dispatched from Monday to Friday, excluding public holidays.

Most orders are processed within one business day. Orders placed during weekends or public holidays will begin processing on the next business day.

Please contact us as soon as possible at contact@silkytwist.com with your order number and the correct delivery address.

We will do our best to update your information before the order is processed. However, address changes cannot be guaranteed once your package has been dispatched.

After placing your order, you will receive an order confirmation email. Once your package has been dispatched, we will send you a separate shipping confirmation email containing your tracking number.

Tracking information may take a short time to appear after dispatch. If you have not received your tracking email, please check your spam or junk folder before contacting us.

We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay and Google Pay, Afterpay, Klarna.

All payments are processed through secure and encrypted payment systems to provide a safe checkout experience.